Tautly
Legal

Refund & Cancellation Policy

Effective January 1, 2026

We want you to be happy using Tautly. This policy explains your rights to a refund and to cancellation.

1. 7-Day Money-Back Guarantee

New Pro or Business subscribers are entitled to a full refund if they request it within 7 calendar days of their first payment. This guarantee applies once per user and does not apply to automatic renewals of later periods.

2. Cancelling a Subscription

You can cancel at any time from Settings → Billing → Cancel subscription. After cancelling:

  • Paid plan features stay active until the end of the period you already paid for.
  • No further payments are charged.
  • The account automatically returns to the free plan at the end of the period.

3. Partial (Pro-Rata) Refunds

After the first 7 days, subscription fees are not refunded pro rata, because full access to premium features has already been provided for the active period.

4. Refunds for Service Failures

If a major outage lasting more than 24 consecutive hours occurs and is our responsibility, you are entitled to a pro-rata credit for the affected period. Submit a claim to billing@tautly.to with evidence of the outage.

5. Situations Not Eligible for a Refund

  • The account was suspended for breaching the Terms of Service or Acceptable Use Policy.
  • Refund requests for a subscription period that ended more than 30 days ago.
  • One-off add-on fees (e.g. a premium domain) that have already been consumed.

6. How to Request a Refund

  1. Email billing@tautly.to from your account email address.
  2. Include the invoice number or Midtrans transaction ID (format: INV/YYYY/MM/xxxxxx).
  3. Briefly explain the reason for the refund.

We respond within 2 business days. If approved, funds are returned to the original payment method via Midtrans within:

  • Credit/debit card: 7–14 business days (depending on the issuing bank).
  • E-wallet (GoPay, OVO, DANA, ShopeePay): 1–3 business days.
  • Virtual account / bank transfer: 3–7 business days.
  • QRIS: 3–7 business days.

7. Tax

Where a refund is granted, the 11% VAT paid is refunded proportionally. A replacement tax invoice is issued in line with DJP rules.

8. Contact

For billing and refund questions: billing@tautly.to or +62 21 5080 1234 (Monday–Friday, 09:00–18:00 WIB).