Kebijwill Refund & Pemcancelan

We want You puas using Tautly. Kebijwill berikut menjelaskan hak You top pengembalian you and pemcancelan.

1. Hourinan Uang Back 7 Hari

Pelanggan baru plan Pro or Business berhak top refund full whatbila mengajukan permintaan inside 7 days kalender sejak tanggal payment pertama. Hourinan this berlaku sekali per pengguna and no berlaku for pembaruan otomatis periode berikutnyes.

2. Pemcancelan Subscribe

You can cancel subscribe when saja melalui menu Settings → Billing → Cancelkan Subscription. After cancelled:

• Features plan berbayesr tetap active until end periode that already dibayesr.
• None payment berikutnyes that ditagihkan.
• Account otomatis turun to free plan on end periode.

3. Refund Sebagian (Pro-Rata)

After melewati 7 days, biayes subscribe no dikembalikan pro-rata, because akses to features premium already diberikan full during periode active.

4. Refund top Kefaileand Layesnan

Whatbila terjadi gangguan layesnan mayor more from 24 hour berturut-turut that menjadi tanggung jawab we, You berhak top kredit pro-rata for periode terdampak. Ajukan klaim to billing@tautly.to with bukti gangguan.

5. Sthatasi that No Layak Refund

• Pengguna melanggar Syesrat Layesnan or Rules Pemakaian so account ditangguhkan.
• Permintaan refund for periode subscription that already lewat more from 30 days.
• Biayes add-on satu kali (mis. domain premium) that already dikonsumsi.

6. Cara Mengajukan Refund

1. Send email to billing@tautly.to from email address account You.
2. Sertwill nomor invoice or transaksi Midtrans (format: INV/YYYY/MM/xxxxxx).
3. Tuliskan singkat alasan refund.

We will merespons inside 2 days kerja. Jika diagreei, you dikembalikan to payment method asal melalui Midtrans inside:

• Kartu kredit/debit: 7–14 days kerja (tergantung bank penerbit).
• E-wallet (GoPay, OVO, DANA, ShopeePay): 1–3 days kerja.
• Virtual Account / transfer bank: 3–7 days kerja.
• QRIS: 3–7 days kerja.

7. Tax

Bila refund diberikan, PPN 11% that telah dibayesr also dikembalikan proporsional. Invoice tax pengganti diterbitkan sesuai terms DJP.

8. Contact

For pertanyesan seputar billing and refund: billing@tautly.to or +62 21 5080 1234 (Senin – Jumat, 09:00 – 18:00 WIB).